A Customer Service Announcement...

Here at Matched.co.uk we like to get regular feedback from our customers about how they find the service.

One thing we’ve been told is that some people find it a little hard to get in touch with us if they have a problem or need some help.

That’s not something we like to hear, so we’re really sorry if you’re one of those people who have unsuccessfully been trying to get in contact.

We’ve had a few technical issues with our email systems recently and, in addition, Matched has grown so quickly in the last few months that it’s now got over 8,000 users. As you can imagine, providing support to 8,000 people can be a bit of a test sometimes, especially when you’re a small team running a beta service!

Nevertheless, we’re going to make a big effort to improve our level of customer service and get back to people as quickly as we can when they’ve got issues. Before you contact us with a query, however, do make sure you have a good look around the forum because the chances are that somebody else has already had your problem and it’s been discussed.

So that’s it from us for now. Once again, apologies if you’ve had problems getting in touch with us and we hope things run a little more smoothly from now on.

Thanks very much for using Matched.co.uk…

Only One Matched Ad Per Page!

Here at Matched.co.uk we're noticing that some publishers are placing more than one ad on their pages.

The terms and conditions of the service state that only one Matched ad can appear on each webpage, and that must be the page that the ad has been assigned to.

If you currently have more than one Matched ad on a website page, you risk not being paid.

You need to ensure, therefore, that you do not have more than one ad on each page. If your ad is appearing on multiple pages because you've put it in your sidebar, you need to move it to the main body of the the page it's been assigned to.

Alternatively, some friendly Matched users have created code that will allow you to have the Matched ad in the sidebar but not appearing on every page.

To use the code for free, simply log into the Matched Forum and go to http://forum.matched.co.uk/showthread.php?t=75.

If more than one Matched ad is appearing on a website page it's vital that you address the issue immediately as payments will soon be stopped for those displaying more than one ad on a page.

Thanks very much for your co-operation.

The Matched Team :-)

Deluge of sites cause delays at Matched Towers

Everyone here at Matched.co.uk is now back at work after a lovely long bank holiday weekend in the sun!

Upon our arrival back in the office we were met with a deluge of newly submitted sites and we're doing our best to work through them as quickly as possible!

However, because of the huge number that came flooding in whilst we were off, it might take a little longer than normal to have ads assigned to your site.

So sit tight and don't worry about emailing us to find out how long it'll take for your site to get some ads; we'll get them to you as soon as we can!

Thanks for using Matched.co.uk...

May Bank Holiday Weekend

It's the May bank holiday weekend here in England so unfortunately all our staff will be off work until Tuesday 6th May.

For the next three days, therefore, we won't be able to get back to your emails or allocate any ads.

However, you can rest assured that when we're back on the 6th we'll get through any backlog as quick as we can.

Thanks for using Matched.co.uk!

Matched want you!

We’ve recently partnered up with a number of FINANCE and INSURANCE advertisers and have added their ads to our extensive database. So if you run a website in the finance or insurance sectors, we’ve got some ads for you!

If this is you, just submit your website in the normal way or, if you’re new to Matched, sign up today and start earning!

PayPal now available to ALL publishers!

Here at Matched.co.uk we've been doing some tinkering behind the scenes and now, as promised, we've made it possible for all publishers - new and old - to use PayPal.

If you're already a Matched publisher but get paid direct to your bank account, simply log in, click on 'My Account', click 'Payment Details' then hit the big blue 'Add PayPal Account' button.

Next, fill in your details and make sure you select PayPal as your default account if this is how you want to be paid in the future.

And that's it, you're now set up to receive your Matched payments through PayPal.

Thanks very much for using Matched.co.uk!

PayPal now available to new publishers!

Matched.co.uk are pleased to announce that new publishers can now be paid by PayPal!

This means you no longer have to have a UK bank account to take advantage of Matched.co.uk, but can instead make money no matter where in the world you live. So if you’re new to Matched.co.uk, sign up today and you could be earning money right away.

To all our existing publishers, unfortunately we can’t yet pay you through PayPal. Don’t worry though, we’re currently working on changing this and we’ll let you know just as soon as it’s possible for you to be paid in this way.

Many thanks for using Matched.co.uk!

Allocating Ads

Matched.co.uk would like to apologise that it is taking longer to allocate adverts from our advertisers, but we need to ensure that any ads placed from our advertisers are relevant.

This will ensure not only a better user experience for your visitors, but also a better response rate for our advertisers.

If you have signed up and haven’t been allocated with an advert yet, don’t worry, as soon as we have an advert which matches your site we’ll be in touch.

Customer Support Over Christmas

Customer support on Matched.co.uk will be limited over the Christmas period. The office will be closed between 21st December and 1st January with normal service resuming on 2nd January.

Allocating Ads

Matched.co.uk would like to apologise that it is taking longer to allocate adverts from our advertisers, but we need to ensure that any ads placed from our advertisers are relevant.

This will ensure not only a better user experience for your visitors, but also a better response rate for our advertisers.

If you have signed up and haven’t been allocated with an advert yet, don’t worry, as soon as we have an advert which matches your site we’ll be in touch.

Server outage - Ads not found

Our servers experienced some technical issues this morning and unfortunately we were unable to find any ads on our Publisher's pages - this resulted in a lot of "ad not found" emails being sent.

We'd like to reassure everyone that nobody will be penalised and the problem has now been resolved.

First Payments for Publishers

Thank you to all Publishers who have currently signed up with Matched.co.uk!

Our first Publisher's ad was spidered for the first time on the 26th of August. That Publisher, and all others who put ads live before last Saturday will be paid in the next payment run on the 15th of October!

Matched Update

Thank you to all the publishers who have signed up to date, we have had a huge response.

Due to the high level of publisher signups Matched is now waiting for more advertisers before we can allocate anymore ads. We want to ensure that we have a pool of advertisers so that we can match the right ad to you. So don’t worry if you haven’t been allocated any ads just yet.

Introduce your friends

We are pleased to announce that Matched.co.uk has been up and running for over a week now and we are over the moon with the response we have had to date. Matched.co.uk is a great way for advertisers to get their name out there and for publishers to make money through placing advertisers’ ads on their sites.

Matched.co.uk has also launched an affiliate scheme for their publishers, offering a £5 bonus if you introduce a friend who then places a banner on their site. Click here to sign up today.

Advertisers ready and waiting!

We already have a number of advertisers signed up, ready and waiting to be 'matched' to suitable publishers. Sign up as a publisher now and you can start earning money immediately!

Publishers spoilt for choice!

With our brand new range of ad sizes publishers can choose from a variety of ad sizes and shapes. Our range now includes 4 ad sizes: 125x125, 234x60, 180x150 and 120x240.

Matched goes live!

Matched.co.uk is set to go live on Friday 17^th August. Advertisers can sign up to tailor made packages starting from £150 per month whilst publishers will receive a sign up bonus plus £3 a month for each ad they place on their site.